Frequently Asked Questions
Your guide to the best football gear in Hong Kong
Are all football boots sold on HKGBALLBOOT authentic?
Yes, we guarantee that 100% of our products are authentic and sourced directly from authorized global distributors and top-tier sports brands.
How long does shipping take within Hong Kong?
For local orders, we typically process and dispatch items within 1-2 business days. Delivery via SF Express usually takes an additional 1-2 days.
Can I exchange my boots if the size does not fit?
We offer a 7-day exchange policy for size issues, provided the boots are unworn, in their original packaging, and the tags are still attached.
What payment methods do you accept?
We accept various secure payment methods including Visa, MasterCard, American Express, PayPal, FPS, and PayMe for your convenience.
Do you provide professional advice on choosing the right soleplate?
Absolutely. Our team can help you choose between FG, AG, or TF soleplates based on whether you play on natural grass, modern artificial turf, or hard courts.
Do you ship internationally?
While we primarily serve the Hong Kong market, we do offer international shipping to select regions. Shipping costs and delivery times will be calculated at checkout.